How can we help?

BrandsAI is in private beta. When your wave opens, create your account with your email and a password. Authentication is built in-house on our own backend in Canada, with scrypt-hardened credentials.

BrandsAI runs as a private beta on iPhone (iOS 17 and newer). There is no Android app and no web version.

Yes. Brands Access is free and includes up to 50 wardrobe items, Brands Social, three Brands Studio renders a day, and a daily allowance of Stylist conversations and photo scans. Brands+ (US$20 a month or US$200 a year on brandsai.ca, 7-day free trial) lifts the wardrobe cap and raises every daily allowance, Studio renders to 200 a day. See the pricing page for the full comparison.

Open Scan Items, then Live Scan to take a photo or Import Gallery to choose one. Brands finds each piece, you choose which to keep, and each piece is catalogued with its category, colour, cut, condition and an estimated resale value.

Your account is tied to the email you signed up with. To change it, write to privacy@brandsai.ca and we will help.

In the app: Profile, Settings, Delete Account. Deletion is immediate and permanent: your content and personal information are erased from production at the moment you confirm, and your subscription is cancelled. Copies in backups taken before your deletion are removed when those backups are deleted.

Yes. In the app, go to Profile, Settings, Data Export. It opens an email to our Privacy Officer, who prepares and sends you a complete machine-readable export of the personal data we hold on you.

Profile, Settings, Subscription. Pick monthly or yearly. On brandsai.ca, Brands+ runs through Stripe secure checkout in US dollars, with a 7-day free trial. When the iOS application is on the App Store, it will also be sold there at the App Store price for your country.

A subscription bought on brandsai.ca is billed through Stripe. We honour every refund right granted by your local consumer protection law: write to billing@brandsai.ca and a human will sort it out. Once Brands+ is sold in the iOS application, a subscription bought there is billed by Apple, and Apple handles its refunds under its policy.

In the app: Profile, Settings, Subscription, Cancel. The cancellation takes effect at the end of the current billing cycle and you keep paid features until then.

Plain background, even light, garment centred in frame, no glare. Hangers and flat lays both work. Or take one photo of an outfit: Brands finds each piece in it.

Phone cameras white-balance aggressively under indoor light. Tap the colour chip to correct it before saving, your wardrobe stays accurate.

Yes. Tap Import Gallery on the Add your look sheet. We only access the photos you select, not the rest of your library. iOS shows you the limited picker.

It reads your wardrobe and the local weather, and builds a look from your own pieces in a few seconds; keep a piece or skip it.

Pieces below the season threshold (heavy winter coat in July), pieces tagged as out of rotation, or pieces that conflict with the chosen occasion. You can override any of these in the planner sheet.

Yes. Post it to Brands Social from the look.

On a server in Canada, in OVHcloud's Beauharnois, Quebec data centre, operated by BrandsAI under PulsarOS Intelligence Inc. When you use an AI feature, the request goes through our server to an external AI provider, under contracts that prohibit using your content for training; those providers may process the request outside Canada, including in the United States, as described in our Privacy Policy.

No. We do not use your photos, prompts, or content to train, fine-tune, or evaluate any third-party AI model. We do not train models on your content.

In transit, with TLS. The full posture is documented in our Privacy Policy.

Force-quit (swipe up the app card from the home screen), reopen. If it still fails, restart the iPhone. If it still fails, write to support@brandsai.ca with your iPhone model and iOS version.

Check that the photo library or camera permission is enabled in iOS Settings, BrandsAI, Photos / Camera. Switch to Selected Photos if you want to keep the limit tight.

Password resets run through support: write to support@brandsai.ca from the email on your account and we will verify you and reset it. Email verification is optional by design in the beta.